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Frequently Asked Questions

Thank you for visiting our 2018 Rockin’ the Downs Concert Information Page, be sure to check out Concert FAQs at the bottom!

Please note: Batavia Downs Gaming & Hotel is excited to kick off another summer concert season. With the new season comes new, enhanced event protocols that will be put in place at the Rockin’ the Downs Summer Concert Series and other major events at Batavia Downs Gaming & Hotel. All visitors entering the venue will participate in a handheld magnetometer (wand) screening. The safety of Batavia Downs guests is our top priority and the new procedures will strengthen and standardize the security and public safety practices for the site. Read more about our new security procedures, and what is and is not allowed into the venue, below.

Frequently Asked Questions

Q: Where can I purchase General Admission & VIP tickets?
A: You may purchase concert tickets online at or on-site at the Batavia Downs Lucky Treasures Gift Shop. Tickets will be available for sale the day-of the show at the Lucky Treasures Gift Shop located in the Batavia Downs Gaming lobby.

Q: Where do the Rockin’ the Downs Concerts take place?
A: All Rockin’ the Downs concerts will take place outside on the racetrack rain or shine.

Q: Is the Rockin’ the Downs Concert Series at Batavia Downs open to all ages?
A: Yes. All Rockin’ the Downs Concert series shows are all ages. Please note that only those 18+ are permitted to enter the gaming floor.

Q: Are there any free tickets or give-a-ways available?
A: A limited number of free tickets to each concert are reserved for Batavia Downs Gaming & Hotel Player’s card members. Please check our social media pages weekly and join our VIP text club for future ticket give-a-ways!

Q: How can I join the VIP text club?
A: Text BDGSOCIAL to 51600, reply YES

Q: Can I bring my own folding chairs?
A: Yes, you may bring your own chairs for sitting in the General Admission area. VIP ticket holders are not required to bring their own chairs as seating is provided, but can use their own folding chair if desired.

Q: Is there handicap seating?
A: Yes. A designated handicap section is reserved for those with special needs. A shuttle will be onsite to transport individuals to and from the gaming facility to the concert venue outside on the racetrack.

Q: Are cameras permitted?
A: Small handheld or personal cameras are allowed. Professional cameras of any kind are not permitted without a media pass.

Q: Can I bring my dog to a Rockin’ the Downs concert?
A: No, unless it is a certified service animal. Paperwork is required.

Q: Is outside food or beverage permitted?
A: No.

Q: Will there be food or beverage for sale?
A: Within the concert venue on the racetrack, multiple food vendors will be on site. Drinks (alcoholic and non-alcoholic) will be available for purchase on-site using drink tickets. Drink tickets will be sold for all beverages purchased.

Q: May I bring in a backpack?
A: No, backpacks and large tote bags are not allowed.

Q: What time do doors open? What time do the bands go on stage?
A: Doors open at 4:00PM for each Rockin’ the Downs concert. Typically, music will start at 5:30 PM and the headliner will go on stage at around 8:30 PM, depending on the concert.

Q: Are concerts rain or shine?
A: Yes. For the safety of our patrons, concerts will be cancelled in the case of severe weather – i.e. thunder, lightning, or very strong winds. Umbrellas are permitted in case of rain. Please be respectful to other patrons in the concert venue when using umbrella.

Q: Where do I park? 
A: Free parking is available in our parking lot across the street. Valet parking is also complimentary but limited.

Q: How can I redeem the $10 Free Play that comes with my ticket?
A: You must be a Player’s Club member to redeem the concert ticket Free Play. Free Play can be redeemed within 72 hours of the concert date stated on the ticket, starting at 8 am Friday morning of the concert to the following Sunday at midnight. If you already have a Player’s Club card, there is a mobile Player’s Club unit in the Paddock Room to redeem your ticket Free Play or redeem Free Play at Player’s Club on the Gaming Floor. If you are a new member, you can sign up for a Player’s Club card & account at the Player’s Club desk on the Gaming Floor. A Player’s Club member will mark your ticket and print you out a Free Play $10 voucher. Please note, only those 18+ are allowed to redeem free play and enter the gaming floor.


Security Procedures
Visitors attending Rockin’ the Downs concerts throughout the summer are encouraged to arrive early to ensure orderly entry into the concert. Gates open at 4:00 PM for VIP ticket holders and General Admission. Re-entry to and from the concert venue is allowed. Please ensure your belongings and chairs are secured as Batavia Downs is not responsible for lost or stolen items.

In addition, any patron who is removed from the concert and attempts re-entry will be charged with criminal trespassing. Anyone who is removed from the premises by violating these rules is subject to possible arrest and being barred from Batavia Downs property.

All bags and person are subject to security inspection.  The following information is designed to assist in expediting the entry process.


  • Bags  (Diaper bags and small purses are permitted – No larger than 12″ X 12″)
  • Cell Phones
  • Keys
  • Electronic Devices
  • Chairs
  • Blankets


  • Any item deemed inappropriate or dangerous by security
  • Weapons of any kind
  • Air horns
  • Animals (unless a service animal)
  • Backpacks/Large tote bags
  • Bicycles (within the secure perimeter)
  • Fireworks
  • Glass containers
  • Illegal drugs/drug paraphernalia
  • Laser pointers
  • Outside food or beverage, including coolers (unless have called venue ahead of time for specific medial purposes)
  • Professional video and photo cameras (unless individual has an approved media pass)
  • Selfie sticks, tripods or monopods


  • Any guest who is deemed intoxicated upon arrival will not be permitted to enter.
  • Anyone under the age of 21 who has alcohol on them will be removed from the site.
  • Any adult who provides alcohol to someone under the age of 21 will be removed.
  • Staff will ask for proof of age from anyone wishing to purchase alcohol and those individuals will receive a wristband.
  • Anyone who staff believes to be intoxicated will be immediately removed.
Delacy Ford, Batavia New York
The Hotel at Batavia Downs

Must be 18 years of age or older to play video gaming machines or wager on horses. Please play responsibly.

Wagering on horse racing and playing Video Gaming Machines is entertaining and fun when done in a responsible manner. If you or someone you know has a gambling problem, please call for 24-hour assistance at 1-877-8 HOPE NY or click HERE to visit the NY Council on Problem Gambling Support Directory. Click HERE for more information on our Voluntary Self-Exclusion Program.